be399 is committed to providing Pakistani players with tools, information and honest guidance to keep gambling a form of entertainment — not a source of financial or personal harm. This page explains every safeguard we offer and how to use them.
Every one of the commitments below is a real, operational feature of the be399 platform — not a policy statement designed to satisfy a checkbox.
No one under 18 — or the higher minimum required by the operator/license jurisdiction — may register or use the Service. Age is verified during registration and may be re-verified via KYC at any point.
Set daily, weekly or monthly PKR deposit caps and loss limits from your account dashboard. Once set, limits take effect immediately and can only be reduced instantly — increases require a cooling-off period.
Define the maximum length of a single gaming session. The platform will alert you when your limit is approaching and will interrupt the session when the cap is reached, regardless of game state.
Request a temporary cooling-off period of 24 hours, 7 days, 30 days, 90 days or 180 days — or apply for permanent self-exclusion if you feel gambling is seriously affecting your life.
Players showing signs of at-risk behaviour can opt out of all promotional communications, including bonus offers, reload emails and event-based marketing triggers. Contact support to activate this at any time.
Our support team can signpost you to responsible gambling resources and help you activate any protective tool. Live chat is available 24/7 (operator-provided) and email queries are addressed within 24 hours.
Each of the tools below is accessible directly from your be399 account settings panel. You do not need to contact support to activate most of them — although our team is always available if you need assistance or want a tool applied immediately by our staff.
Set the maximum PKR amount you can deposit within a chosen period. Available in daily, weekly and monthly configurations.
Cap the maximum net loss you are prepared to accept within a set period. Calculated as total bets minus total winnings returned.
Define the maximum consecutive minutes or hours for a single gaming session. An alert appears at 80% of your limit.
Block all access to your account for a defined period. During exclusion, no deposits, bets or logins are permitted. Marketing ceases immediately.
If you feel that gambling is no longer a leisure activity and is causing stress, financial difficulty or tension in your relationships, self-exclusion is the right step. The process is straightforward and takes effect immediately.
Access the platform via any device. Self-exclusion is available through the account dashboard at any hour of the day.
Open your Account Settings and select the "Responsible Gambling" or "Player Safety" section. All limit and exclusion tools are listed there.
Select from: 24 hours, 7 days, 30 days, 90 days, 180 days, or Permanent. Permanent exclusion cannot be reversed without an extended cooling-off period and formal review by our team.
Confirm your selection. The exclusion takes effect immediately. You will receive a confirmation to your registered email address. All promotional communications cease instantly.
If you are unable to access your account or need exclusion applied urgently, contact our support team via live chat or email at [email protected] and a team member will activate it for you.
Gambling exists on a spectrum. Understanding where your habits sit on that spectrum is the first step to staying in control.
Problem gambling rarely announces itself. It tends to develop gradually, which is why knowing the early signs matters — for yourself and for people close to you.
Spending more money or time gambling than you originally intended, consistently across multiple sessions.
Feeling irritable, anxious or restless when you are not gambling or when you try to reduce your activity.
Lying to family members, friends or colleagues in Karachi, Lahore, Islamabad or elsewhere about how much time or money you spend gambling.
Using gambling as a way to cope with stress, anxiety, loneliness or emotional difficulty rather than for entertainment.
Chasing losses — returning to gambling specifically to recover money lost in previous sessions.
Borrowing money from family, friends or financial services specifically to fund gambling activity.
Neglecting responsibilities at work, university or at home due to the amount of time spent gambling.
Failed repeated attempts to cut down or stop gambling despite a genuine desire to do so.
Gambling with money set aside for essential household expenses, rent, utility bills or food.
The questions below are not a clinical diagnostic tool, but they are a useful starting point for honest self-reflection. If you find yourself answering "Yes" to several of them, it may be worth speaking to a professional or using our self-exclusion tools.
Reflect on your gambling activity over the past 12 months — not just on be399, but across all platforms and in-person settings. Honest answers produce useful results.
If you answered Yes to two or more of these questions, we encourage you to use our responsible gambling tools or seek independent guidance. Contact our support team at any time via live chat or at [email protected].
Every tool listed below is built into the platform. None require special approval — you can activate them yourself directly from your account settings at any time.
Set a maximum PKR deposit amount per day, week or month. For example, a player who sets a weekly limit of PKR 10,000 will be unable to deposit any additional funds until the next weekly period begins, regardless of how much of the limit was used. Limits can be reduced at any time; increases require a mandatory review period before they take effect.
A loss limit prevents you from losing more than a specified PKR amount within a set period. Once your net loss — total amount wagered minus total amount returned to you — reaches your limit, the platform will not permit further betting until the period resets. This is one of the most effective tools for preventing a bad session from escalating into a serious financial loss.
Continuous gaming sessions are one of the key risk factors for problem gambling. Our session time limit tool sends you a visible alert when you are approaching your pre-set limit, giving you the opportunity to make a conscious decision about whether to continue or stop. When the limit is reached, the session ends regardless of the game state, and any open bets are settled normally.
A cooling-off period is a shorter-term break from the platform — from 24 hours up to 6 weeks — during which your account is suspended. Unlike full self-exclusion, the account can be reopened after the cooling-off period ends without a formal review. If you need a break to reconsider your gambling habits without committing to a longer exclusion, a cooling-off period is the right tool.
Self-exclusion is designed for players who recognise that gambling has become a problem and who want to prevent access for an extended period. During exclusion, the account is fully locked — deposits, bets and logins are all blocked. All marketing and promotional communication ceases immediately. Permanent exclusion cannot be reversed without a mandatory 6-month cooling-off period and formal review.
At-risk players or those who simply prefer not to receive promotional messaging can opt out of all marketing communications — including bonus offers, free bet alerts, PSL promotional campaigns and event-based emails. Contact our support team to activate a marketing opt-out. Note: opting out of marketing does not affect the delivery of essential account notifications such as withdrawal confirmations.
The be399 platform is strictly for adults aged 18 years or over — or the higher minimum age required by the applicable operator or license jurisdiction. This is an absolute requirement, not a guideline.
Age verification is carried out at the point of registration and may be repeated via KYC document request at any time during the account lifecycle. Any account found to have been registered by or on behalf of a person below the minimum age will be immediately closed, and all associated activity will be voided.
If you share a device with minors — whether in Karachi, Lahore, Rawalpindi or anywhere else — we strongly encourage you to use device-level parental controls in addition to any platform-side measures. Browser-based parental control software and device PIN locks are effective supplementary safeguards.
If you are a parent or guardian and believe a minor has accessed be399, contact us immediately at [email protected]. We will investigate and take action promptly.
We recommend the following practical steps for households with minors:
If you feel that gambling is causing you harm, please do not hesitate to seek professional help. The following resources are widely recognised for providing support with gambling-related difficulties. We list them as text-only references — be399 has no affiliation with, and makes no endorsement of, these services.
A fellowship of individuals who share their experience and recovery from compulsive gambling. Meetings and support resources are available online and in some regions internationally. Search "Gamblers Anonymous" for the most current access details for your region.
GamCare is a well-known responsible gambling support charity. Their website provides self-help tools, an online forum and professional counselling referrals. Resources are available in English. Access details can be found via the GamCare website — search "GamCare" for current information.
Pakistan's Umang helpline provides mental health support in both English and Urdu and is accessible to users across major cities including Karachi, Lahore and Islamabad. If gambling is affecting your mental wellbeing, reaching out to a trained counsellor is a constructive first step.
For many Pakistani families, speaking with a trusted family elder, a community religious leader or a local mental health professional is a culturally appropriate and accessible first step. Acknowledging the issue to someone you trust is often the hardest and most important step.
BeGambleAware is an educational resource providing information on gambling risks, self-help tools and access to professional support. It is widely used internationally and provides content in English. Search "BeGambleAware" for current access information.
Our 24/7 live chat support (operator-provided) and email team at [email protected] can help you activate any responsible gambling tool immediately, including self-exclusion. We are here to help — reach out without hesitation.
Support organisations listed above are referenced as text-only, educational information. be399 is not affiliated with, partnered with or endorsed by any of these organisations.